Refund Policy​

Refunds for Defective or Damaged Products

In the rare instance of receiving a defective or damaged product, you may request a refund by following these steps:

  1. Submit Your Request: Email us at [email protected] within 2 days of receipt/delivery, including photos and/or videos of the defective or damaged product(s). A clear description of the defect or damage.
  2. Approval and Processing: Once your refund request is reviewed and approved, your refund will be processed. A credit will be applied to your original method of payment within 5-7 business days.
 

Late or Missing Refunds

If you haven’t received your refund within the stipulated timeframe:

  1. Check your bank account or payment method.
  2. Contact your credit card provider, as processing delays can occur.
  3. Reach out to your bank to confirm the status.

If the issue persists after completing these steps, please contact us at [email protected].


Exchange Policy

Exchanges for Defective or Damaged Products

For exchanges due to defective or damaged products:

  1. Submit Your Request: Email us at [email protected] within 2 days of receipt/delivery with:
    • Photos and/or videos showing the defect or damage.
    • A detailed description of the issue.
  2. Approval and Processing: Upon approval, your replacement product will be dispatched within 2 business days.

 

Cancellation Policy

Cancellation Before Dispatch

Orders may be canceled within 24 hours of placement. To cancel an order, email us at [email protected] with your order details.

Cancellation After Dispatch

Once an order has been dispatched (typically within 1-2 business days), cancellations will not be accepted.

 

Sale Items

Only regular-priced items are eligible for refunds or exchanges. Sale or promotional items are non-refundable and non-exchangeable.

 

Contact Information

For any inquiries related to our Refund and Returns Policy, please contact us:

Dansy Labs Private Limited
Address: Office No 53-54, Kalpatru Court, Dr C G Road, Chembur Mumbai 400074.

Email: [email protected]

Our working days are Monday to Saturday.